Return Policy
Effective Date: June 2026
Thank you for shopping with Kinetguard. We are committed to supplying high-grade athletic protection and recovery equipment engineered to rigorous quality standards. Should an issue arise with your order, please contact our support desk at support@kinetguard.com with your Order ID and registered account email. Please review our policy guidelines detailed below.
Final Sale Policy All purchases completed on the Kinetguard storefront are final. We maintain a strict policy against returns or exchanges for change of mind, incorrect size selection, or preference changes. The only exceptions granted under this policy are cases where an item arrives with a confirmed manufacturing defect, structural damage, or an incorrect item was fulfilled by our logistics team.
Defects, Damage, and Fulfillment Errors Every piece of equipment undergoes quality inspection prior to packaging. However, if your order arrives damaged, defective, or incorrect, you must submit a formal claim within seven (7) calendar days of recorded carrier delivery to remain eligible for a remedy.
To lodge a claim, email support@kinetguard.com with the following details:
- Your Order ID and registered account email address.
- A detailed description of the physical defect or fulfillment error.
- Clear, high-resolution photos or video footage demonstrating the damage or fault, along with a photograph of the outer package label.
Claims are reviewed on an individual basis. Approved remedies may include a direct replacement shipment, a partial credit, or a full refund back to your payment method depending on the severity of the issue.
Refund Terms & Timelines If a full or partial refund is approved as your resolution, funds will be returned directly to the original payment source used during checkout. Refund processing typically takes between 7 to 12 business days to reflect on your statement, depending on the operational schedules of your financial institution.
Exchange Guidelines Kinetguard does not accommodate standard exchanges for different sizes, colors, or product variants. Replacements are issued strictly for identical items in cases where a product was confirmed to be defective or damaged upon delivery and authorized by our support team.
Unauthorized & Unsolicited Returns Do not return items to our corporate office or fulfillment facilities without receiving explicit written authorization from a Kinetguard support representative.
Packages returned independently without prior verification will be declined at our receiving facilities. Kinetguard assumes zero responsibility, custody, or financial obligation—including the issuance of replacements or refunds—for any unauthorized return shipments.
Customer Support Details For questions regarding our refund framework or to submit a product claim, please reach out to our team:
- Brand Name: Kinetguard
- Operating Entity: GROWHIGHING HONGKONG LIMITED
- Registered Address: FLAT/RM A 12/F, ZJ 300, 300 LOCKHART ROAD, WAN CHAI, HONG KONG
- Customer Support Email: support@kinetguard.com
- Phone Support: +1 (228) 335-8667